Terms of Service

1. Who We Are

Reboot Inc. ("Reboot," "we," "us," or "our") is a Nevada-based web design and digital marketing company that provides professional website design, development, search engine optimization (SEO), answer engine optimization (AEO), and related services to local businesses. Our principal place of business is 930 S 4th St Ste 209-5981, Las Vegas, NV 89101.

"Client," "you," or "your" refers to any individual or entity that engages our services, submits payment, or requests a free audit through our website.

2. Services

Reboot provides the following services, as specified in your signed proposal or service agreement:

• Custom website design and development for local businesses
• On-page SEO setup (title tags, meta descriptions, schema markup, page structure)
• Answer Engine Optimization (AEO) content structuring and schema implementation
• Google Business Profile setup and optimization
• Professional copywriting and photography sourcing for your website
• Monthly SEO, AEO, and website maintenance retainer services (optional)

Free Audit. A free website audit is an informational assessment only. No payment is due and no services are rendered as a result of an audit unless you separately engage us in writing.

3. No Guarantee of Results

4. Payment Terms

Website Build: The one-time website development fee is due as follows:

• 50% deposit due upon signing to initiate work. This deposit is non-refundable once work has begun.
• 50% balance due upon website launch approval or 30 days after delivery of the completed site for review, whichever is earlier.

Monthly Retainers: Monthly services are billed on the same calendar date each month. Fees are due in advance. You may cancel monthly services with 30 days written notice to avoid the next billing cycle.

Late Payment: Invoices unpaid after 10 days may result in suspension of services. Amounts more than 30 days past due accrue interest at 1.5% per month. We reserve the right to suspend or terminate services for non-payment without further notice.

Price Changes: We will provide 60 days written notice before changing monthly retainer pricing. Fixed-price project quotes are valid for 30 days from the date of issue.

5. Refund Policy

The 50% deposit initiates work immediately and is non-refundable once any design, copywriting, research, or development work has begun, regardless of whether the project reaches completion.

If you cancel after work has begun but before launch:

• The deposit is forfeited in full.
• Any balance due for work completed to date may be invoiced and remains payable.
• Incomplete work product remains our intellectual property until all outstanding balances are paid in full.

If you are dissatisfied with the completed website, we will make reasonable revisions as described in your service agreement. Dissatisfaction with results (rankings, leads, traffic) after launch does not entitle you to a refund, as results are not guaranteed (see Section 3).

Monthly retainer fees are non-refundable for the current billing month. Cancellation takes effect at the end of the then-current billing cycle after the required 30-day notice.

6. Chargebacks and Payment Disputes

If you initiate a chargeback, dispute, or reversal with your bank or payment processor after work has commenced:

• All intellectual property created for your project (including designs, copy, code, and images) immediately reverts to Reboot Inc. and you lose all rights to use it.
• We reserve the right to pursue collection of the full project fee through all available legal means.
• A $250 chargeback administration fee is immediately due and payable.

If you have a billing concern, please contact us before initiating any bank dispute. We resolve legitimate billing errors promptly.

7. Client Responsibilities

You agree to:

• Provide accurate and complete information about your business within 5 business days of project initiation
• Review and approve the completed website within 14 calendar days of delivery; silence constitutes approval
• Ensure all content and materials you provide to us are accurate, legally compliant, and do not infringe any third-party rights
• Maintain appropriate business licenses, permits, and insurance required for your industry
• Ensure ongoing compliance with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) after delivery
• Not use the website for any unlawful, deceptive, or misleading business practices

Content accuracy. You are solely responsible for the accuracy of business information (hours, pricing, services, certifications, licensing) displayed on your website.

8. Intellectual Property

Upon receipt of final payment in full, you own the website design, copy, and imagery created specifically for your project under this agreement, subject to the license terms of any third-party components.

Until final payment is received, all work product remains the sole property of Reboot Inc. You have no right to use, publish, or transfer any work product until all balances are paid.

Your content. You retain ownership of content, logos, and materials you provide to us and grant us a limited license to use them to provide services.

Our systems. Our proprietary processes, methodologies, code libraries, templates, frameworks, and SEO/AEO systems remain our exclusive property at all times.

Portfolio rights. We retain the right to display your website in our portfolio and marketing materials unless you request otherwise in writing.

9. Third-Party Services and Dependencies

Our services depend on third-party platforms including Cloudflare (hosting), Google (search algorithms, Google Business Profile, Analytics), and various APIs. We are not responsible for outages, policy changes, algorithm updates, or service interruptions by third parties.

Google and other search engines may update their algorithms at any time, which can affect your rankings without any fault on our part. Such changes do not entitle you to a refund or credit.

10. Limitation of Liability

11. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (a) OUR SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS; (b) RESULTS WILL BE UNINTERRUPTED OR ERROR-FREE; (c) YOUR WEBSITE WILL ACHIEVE ANY PARTICULAR RANKING, TRAFFIC, OR LEAD VOLUME.

12. Indemnification

You agree to defend, indemnify, and hold harmless Reboot Inc. and its officers, employees, agents, successors, and assigns from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your breach of any provision of these Terms
• Content or materials you provided to us that infringe any third-party intellectual property, privacy, or other rights
• Inaccurate business information or claims displayed on your website that you approved
• Your violation of any applicable law, regulation, or industry requirement
• Claims by your customers arising from your products, services, or business practices

13. Dispute Resolution: Mandatory Arbitration

Informal Resolution First

Before initiating any formal proceeding, you must notify us of your dispute in writing via our contact form with a description of the claim and your requested resolution. We will attempt to resolve the dispute in good faith within 30 days.

Binding Arbitration

If informal resolution fails, all disputes shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Clark County, Nevada.

Class Action Waiver

YOU AND REBOOT INC. EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY.

Governing Law

These Terms are governed by the laws of the State of Nevada without regard to its conflict of law principles. For matters not subject to arbitration, the parties consent to exclusive jurisdiction in Clark County, Nevada.

14. Acceptable Use

You may not use our services in connection with any website or business that engages in illegal activity, contains fraudulent or deceptive content, violates CAN-SPAM or TCPA, or involves unlicensed practice of medicine, law, financial advice, or other licensed professions. Violation of this section entitles us to immediately terminate services without refund.

15. Service Levels

We target 99% website uptime excluding scheduled maintenance and third-party outages. Support response targets:

• Website completely down: 4 business hours
• Major functionality broken: 1 business day
• Minor issues and update requests: 2-3 business days

These targets are goals, not guarantees. We do not provide 24/7 emergency support.

16. Termination

By you: You may cancel monthly services with 30 days written notice. One-time project engagements are subject to the refund terms in Section 5.

By us: We may suspend or terminate your services immediately for breach of these Terms, non-payment, or conduct we determine to be harmful. We may terminate for convenience with 60 days notice.

Effect of termination: Upon termination, your right to use any unpaid-for work product ceases immediately. We will provide a data export of your website files upon request within 30 days of termination.

17-19. General Provisions

Claim Notification. You must notify us in writing of any claim within 90 days of the event giving rise to the claim. Failure to provide timely notice constitutes a waiver.

Confidentiality. We will treat your business information as confidential and will not share it with competitors or third parties except as necessary to provide services.

Entire Agreement. These Terms, together with your signed proposal or service agreement, constitute the entire agreement between the parties. No modification is binding unless made in writing and signed by an authorized representative of Reboot Inc.

Severability. If any provision is found unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force.

Changes. We may update these Terms from time to time. For active clients, material changes will be communicated via email at least 30 days before taking effect.

20. Contact